The playwright and critic George Barnard Shaw is quoted as saying, “Beware of false knowledge; it is more dangerous than ignorance.” Apparently no one in the Bush administration read that passage though when searching for wisdom in the wake of the California fires. How do we know this? Because as you can see in the news clip below FEMA and the related Bush admin. served up a phony press conference. Watch:

So what does this have to do with MinuteFix? It is this simple. As we continue to grow and add potential technicians and team members we want to be known as an honest company. We aren’t trying to lie, cheat, steal or even pull the wool over someones eyes. We are open and honest about what we do and even though we are connected via chat messaging we still want to act as if we are sitting eye-to-eye with someone in their home. It is the only way to do business.

This week MinuteFix CEO Diego Orjuela is in town to visit and to get some work done with the guys stationed here. He stopped by my place in downtown Savannah to check out the 30″ screen that is anxiously awaiting the launch of MinuteFix. He doesn’t have that big of a smile but I chalk that up to pure jealousy. If you look closely you can see the MinuteFix logo on the splash page on the monitor. Let’s fact it. The guy believes in his product and he is shameless. Anyway. Welcome back to Savannah, Mr. Orjuela. We’ve always got a Minute for you in the South.

I really have been scratching my head trying to figure out how to populate our technician community in what seems to be such a short amount of time. The answer is quite easy though. I like to call it the facebook game. On facebook we have all been bitten by a vampire or somone has written on our funwall or something of that nature. In order to reap the real benefits of that gift we have to install that app on our own profile. It is a viral thing if I have ever seen one. Now, I am not saying that MinuteFix is going to have little vampire apps. What I am saying though is that as a technician you will inevitably tell someone that you are part of this thriving community of computer support. They may even become interested and excited. But, to reap the real benefits they will have to become a technician themselves. In order to back in the afterglow of helping someone who may not be very computer literate is something that much be experienced and not just heard about. It is a marvelous virus to catch.

This past week I have been visiting Hampton Roads, Virginia on the east coast of the United States for a bit of family holiday. While there I thought it would be a great time to stop by ECPI College of Technology to see what kind of interest the MinuteFix community is piquing. It was a great visit and it was quite encouraging to hang with a few like minded people who were looking for a way to help the computer world. There was great interest and some interesting feedback. The important thing though is I got to meet these technicians face-to-face. They saw I was real and I, them. Perhaps you too have room for me to come visit. I promise. I will only take a Minute.

Customer Service. It is not a proper noun, per sé. It is nothing more than a description of a department that is usually filled with operators and phone banks. Not with MinuteFix though. Customer Service is a proper noun. It is a title. It is even a badge, if you will, and one we wear with honor. Some dictionaries define C.S. as the provision of service to customers before, during and after a purchase. In this case that purchase is your skill as Technical Support. You want the customer to be happy from the moment you begin to chat. We are providers and as such should look for every opportunity to satiate the needs of our customer.