What It Is
 | by Drew on October 12th, 2007 |
Customer Service. It is not a proper noun, per sé. It is nothing more than a description of a department that is usually filled with operators and phone banks. Not with MinuteFix though. Customer Service is a proper noun. It is a title. It is even a badge, if you will, and one we wear with honor. Some dictionaries define C.S. as the provision of service to customers before, during and after a purchase. In this case that purchase is your skill as Technical Support. You want the customer to be happy from the moment you begin to chat. We are providers and as such should look for every opportunity to satiate the needs of our customer.
November 12th, 2007 at 5:12 pm
You got that right! Customer service is very much a lost art nowadays, and call centers of all sorts are full of agents who simply answer your call, but really don’t provide what their title implies. I’m a VERY avid supporter of something that most people in my experience seem to lack in a customer service position, and that’s called ‘integrity’. Heck, I’ve left almost all my previous jobs because this is something they wanted me to compromise by suggesting I offer what I would consider to be sub-par and lackluster customer service just to increase my so called ‘performance’. I tell you, if my workplace is not willing to accept me and respect me as an honest and empathetic individual with integrity, then I certainly have no place there, as I deserve better as well as their customers. Hopefully this in turn will cause them to seek help elsewhere like MinuteFix, where people are actually willing to give you the time and empathy a human being deserves when interacting with another for genuine help. I have the attitude that if I don’t know everything, why should someone else? Is that not what we’re not only asking but even *paying* for help to begin with?