Upon reading this post you are now in one of two categories. The first is those who are not yet certified but are curious about this MinuteFix thing. The second is those who are certified and are siked to have a contest like this thrown their way. Starting today and ending on the last day of our BETA period we are running a contest to see which Certified MinuteFix Technician can achieve the most impressive feedback rating. You see, even though we are serving customers by invite and they are not paying a penny to use our services they are still encouraged to respond to our feedback questions so we can get an accurate view of where we stand in tech support and in customer service. But, what is the prize? The prize is a Timbuk2 ‘Bag In A Box’ valued at $125.

The Timbuk2 ‘Bag in a Box’ is actually a $125 gift card that can be redeemed at www.timbuk2.com for a Custom Messenger Bag or any other product of your liking including the color and style. Now, I personally own a Timbuk2 and I have for about three years now. I love it. It is rugged. It is slick looking. (Even though I get accused of having a man purse, or ‘murse’ for all you Friends fans.) It holds all of my stuff. So, take all of those things plus the fact that you can win it for free and you should have plenty of motivation to sign up, take the certification tests and start serving the confused public.

So, let’s review real quick. What is feedback and how does it work? Well, your feedback is one of the most important pieces of the MinuteFix service. Each time a successful session ends, the customer will be asked to provide a rating for the session. The options are Positive, Neutral, Negative. The ratings are used to determine your feedback score.

• A positive rating increases your score by one
• A neutral rating leaves the score the same
• A negative rating decreases the rating by one

Your feedback score is calculated by adding the number of positive ratings and then subtracting the total negative ratings. Your rating is calculated by dividing the number of positive ratings by your total ratings.
Furthermore, you get positive feedback when a customer is satisfied with the session and gives you a positive mark. The more positive ratings you get, the more money you will ultimately make. In the case of this contest, the more positive ratings you get, the better your chances of winning the bag are. After rating the session, the customer will be able to rate you in these unique areas: speed, communication, technical knowledge and value. They will also be able to leave a written review. The feedback and rating system helps us reward our best technicians with a higher pay scale, and will allow us to send more sessions to the best performers.