I’m concerned. Well, let me rephrase that. I am not losing sleep. However, if you are anything like me you may not be so sure that that two week stint back in college working at the GAP was quite enough to prepare you for being a customer service agent. It is only through my role with other companies that I have observed some awesome customer service techniques and added them to my presentation. To that end, I am pleased to say we are welcoming to our team a top notch customer service specialist, Phil Gerbyshak. Because MinuteFix is as much about customer service as it is about fixing computer problems he will be a great tool in helping us all strengthen our customer service skills. We not only want to offer quality customer service but revolutionize it. And with a powerhouse team like we are assembling? Well, I don’t think the goal is far fetched at all.

Diego met Phil last year at SOBCon, a yearly business blogging conference held in Chicago. According to Diego, Phil was the type of person that could really mold the customer service details of MinuteFix with his energetic, sincere, youthful and enthusiastic demeanor.

Known in the blogosphere as the “Relationship Geek,” his mission is simple: To help people unleash the greatness inside them. He connects people to these ideas to take them to the next level. But not only does Phil understand the importance of building relationships in business, but he has a passion and background for the essence of what is MinuteFix.

Phil has been working in the Help Desk and Customer Service arena for quite a few years and has been involved with HDI (Help Desk Institute) for the past few in the local chapter office in Milwaukee. He currently manages an IT Help Desk at a financial services company where his team of 7 technicians support over 2,000 desktop computers around the world. In addition Phil authored the book 10 Ways to Make It Great!, and has been recognized around the country as a professional speaker.

So please help me welcome Phil as consultant and advisor. He is going to help us build our community. In then near future he will be offering training and strategic planning while helping us relate to and service our global presence. Phil brings to the table a wealth of experience, knowledge and connections to the help desk industry, and sees us as an ideal project where he can blend his passion for forming great relationships and delivering what he knows best–delivering great technology support.