MinuteFix support is based on chat correspondence. Many of us (if not all of us) use chat services all day long. But if you are anything like me you have created your own sort of language in which your friends and contacts are able to understand you with as little typing as possible. NP, right? Y waste wrds if u don’t have 2? Unfortunately, in that regard, many of our customers will need full sentences with proper grammatical structure. It is a function of our job and will ultimately define who MinuteFix is. To that end I offer some tips on communicating with other people and establishing relationships through chat sessions.

My day is spent alone in an office (of sorts) with nothing more than a cup of coffee and my iTunes to keep me company. Yes, I talk to my keyboard and even to my computer. However, there are times when I must chat with a professional colleague or even talk on the phone to a business associate or a MinuteFix technician. In those cases I have to be sure that my communication is more than if I were just by myself. My communication is key. For those who don’t know I am also a degreed teacher and have been in front of a classroom of 8th graders vocationally. My ability to make world history compelling or at least a bit more than boring had much to do with the way I talked about it. Likewise when engaged in a chat session with a potential investor or a customer my ability to type cohesively and thoroughly has meant the difference between success and failure. The bottom line really is that no matter what form of communication we use to get our job done…it is the key to success.

Communication, in our case, isn’t just typing though. It is about chatting directly to the customer with empathy, compassion and, above all, interest.

The other key I want to address today is about establishing relationships. When we use the word relationship, we are often describing a relationship of personal nature. But in the case of MinuteFix we are referring to a connection made between ourselves and our customers in order to accomplish a specific task. When I was teaching I had a relationship with my students that gave them incentive to hear me out in the first place. When we each get on a chat session with a customer we must first approach them relationally so that they are immediately engaged in our assistance.

Communication and establishing relationships will be the essence of our job and will ultimately mean success or failure.