English As A Second Language?
 | by Drew on February 6th, 2008 |
I want to get one thing straight. When a company is based in Michigan one would think that English would be the language primarily used for all correspondence, right? WRONG! I contacted my web hosting company, Web Hosting with TotalChoice, only to get the following message:
Hi,
I am sorry, I didn’t understand what you mean - Are you need drewandbritt.org parked on anotherkindofdrew.com or anything else ?
Thank you.
—
Tina Garrison
Technical Support Team
TotalChoice Hosting
Two things tick me off about this. The first is that all I wanted to do was get rid of drewandbritt.org as my umbrella URL for my hosting package. The domain is dead and I no longer pay for the hosting of that site. I wanted to instead use anotherkindofdrew.com. The second is that for a person named Tina (a very Michigan name, I think) that is just pathetic grammar. If you don’t believe me just read her email to me one more time. Obvious, unapologetic outsourcing. Not to mention no sign of hospitality or real customer service. At this rate it shouldn’t be too hard for us to revolutionize this industry.
February 7th, 2008 at 5:24 pm
Hi,
I am sorry. Are you mean Michigan outsource to foreign land, or that they no speak good liek the rest uv us?
February 8th, 2008 at 5:48 pm
That is so utterly pathetic it’s not even funny. And unbelievably embarrassing for the company that sent it. My first thought, if I received an email like that would have been that the support was outsourced to a foreign country on the other side of the world, just as yours was.
I see absolutely NO PROBLEM with us revolutionizing this industry.. and it needs to be! We can show ‘em how REAL customer service should be!