One thing I have learned this past week is that customer support has no international standards. Just recently I was ordering a rather simple meal. At least I thought it was simple. Yes, the dish was correct. However, it was handed to the person on my right and I was given the meal ordered by the person across from me. There was no silverware for half our party and one person waited for ketchup until his fries were cold. When we brought it to our waiters attention he acted as if he had done us a favor by even bringing out the food. Unbelievable. It made me reevaluate my goals for MinuteFix.

Our customers are doing us the favor. They are allowing us to fix a piece of equipment that has probably become a staple of their life. On it are their pictures. They have their music and their work and possibly school documents. It may even sit in a room of their house dedicated just to its use. They are paying our bills and we should never treat them as if we are doing them the favor. And I truly feel like all of us on this team have already adopted that character trait and are showing our customers how truly grateful they are in our eyes.

I also know that there have been some bugs in the past few days since launch. To be expected, for sure. We are still technically in beta and we are working out kinks as fast as we can. So this week we are starting out by doing some more testing, making more bug lists and fixing them one by one. We want to give you the best tools you can have to make your side of the MinuteFix experience as good as it can be.

As always, thank you, thank you, thank you. Your patience and your enthusiasm are never taken for granted.