I have a very strong belief that customer service is founded in relationships. Customer service is truly about serving. It is about giving of ones own time and resources in order to benefit another. It is also about understanding how to relate to people; empathize with them and support them. Perhaps the most unrecognized form form of this relationship building is done in the home. It is shown on a regular basis in how we relate to our families. In my family today is a holiday in which my family comes together and sets aside all other agendas in an effort to relate to each other. Without prompting we serve each other, we relate to each other, we listen to each other and in many cases offers solutions to each other.

As I sat at the dinner table today - away from my computer - I thought about the community of Techs that I am privileged to work with and how they show me on a daily basis how to serve and relate to each other. I found myself bragging on the MinuteFix community today and how I felt we were well on our way to revolutionizing customer service and tech support. It was a great feeling and as the day winds down I thank you on behalf of MinuteFix and myself for allowing me to be your community manager and the opportunity to serve with such outstanding people.