Did Tim The Tech Phone It In
 | by Drew on March 25th, 2008 |
Yesterday was a remarkable day for both MinuteFix and Technician Tim Lally. Calling St. Louis, MO home, Tim is a great Tech certified in A+, MCP, MCDST as well as his MinuteFix certifications. Aside from that though Tim is now our first technician to handle a phone support customer. And handle it he did. In fact, after nearly two hours of phone support on his personal cell phone Tim was able to help Betsy (coincidentally our first phone support customer) with some iTunes issues including duplicate songs and songs that just wouldn’t play.
I think what is most incredible about this particular session is that Tim also enlisted the help of his “staff”. In other words, Tim asked his wife, the resident iTunes expert in the Lally household, and together they solved Besty’s issues. Unbelievable!
Thank you Tim for your dedication and your expert support. You are an inspiration to us all.
March 25th, 2008 at 7:53 am
Thanks for going beyond the call of duty Tim. That is what makes us different.
March 25th, 2008 at 8:07 am
Tim!!! That is awesome, congratulations and thanks for leaving the minutefix team looking GREAT!
March 25th, 2008 at 8:51 am
Way to go, Tim (and Mrs. Tim as well!)You’ve made MinuteFix history. Terrific job, and we’re proud to have you with us!
March 28th, 2008 at 12:18 am
Very cool Tim! I’m just starting to really get around minutefix and am waiting for my English test to be approved. Hopefully I’ll get to provide some tech support soon. Pretty excited to give this a try!
March 31st, 2008 at 4:14 pm
Tim, great job, BTW did it have to do with her Itunes library file. I know the library file is a xml file containing names of songs and pointers to the location of the actual songs?