Great news guys. Telephone support is up and running!

We have heard the requests for proper phone and support and while we always anticipated offering it, we are excited that we are able to do so much sooner than we ever thought. As of now every technician will be able to offer support to customer not just through chat or remote desktop but also through VoIP phone. So, in essence, we can provide the best support possible to each and every customer that appeals to their comfort level, skill level and personal preference.

If a customer logs on and enters their phone number you will now see it in the right of the chat session window. That number will look a lot like a hyperlink. It will say “Call Name”. That number will then engage Skype and call the customer directly. It is very simple and is probably easier than even typing.

Thinking about phone support though. Here are a few tips from my experience to yours.

• Begin the call with “Hello. My name is _______________ with MinuteFix. May I speak with __________________.”
• Restate the customers initial issue to make sure you know what sort of tech support you will need to provide.
• Try using “sir” and “ma’am” as well as full words such as “yes” and “no” rather than “yeah” and “naw”.
• Try to keep background noise to a minimum both for you benefit and the customers.

I think it is going to be a really slick and easy to use addition to MinuteFix and I can’t wait to hear the wonderful ways each of us put it to use! If you are a Certified MinuteFix Technician you can expect an email in your inbox explaining the new support system in greater detail.