In my life I have always found that I learn best from the mistakes of others as well as mistakes I personally have made. To this day when I find customer service to be deplorable or lacking in some way I google the experiences of others to see what their potential issues were. From that I find out all sorts of things that annoy mankind about customer service. But why do I bring this up?

Lately I have been having a lot of trouble with IKEA in regards to a sofa I purchased for my new place. I purchased the couch right at a month ago and issued my first complaint two days later. And so now on week four I am left with a couch that is still unfinished and two separate case numbers still being “processed” with IKEA. This whole situation has me googling all over to hear if I am alone in this situation. Apparently NOT.

You can see by this blog that others feel as passionate about IKEA as I. (warning: NSFW language on the post). I would love to hear your experiences with companies or what you have learned or how you deal with the frustration.