Top 5 Support Sites
 | by Drew on September 19th, 2008 |
According to the Association of Support Professionals the top 5 support sites for at least the past 5 years (making them uber-consistent) are:
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September 19th, 2008 at 9:29 am
Dell is the top? I *hate* their support site. Why is it when one puts a service tag in (which is unique to the custom machine that they built) it gives a choice for drivers for multiple video cards? Why do we have to figure it out? They should only give us the choice of the one we purchased in the computer.
Cisco’s site is nice - a wealth of information for what you need once you find it. Sometimes it’s hard to get to where you need to go.
I haven’t personally dealt with any of the other three. I do know a coworker hates HP’s site, at least on the server end of it (we have a lot of HP blades).
September 19th, 2008 at 10:21 am
Yes, their support site leaves a lot to be desired. I think though that the ratings were made by actual users. Perhaps the average Dell customer has less complex problems than maybe you do. If it helps, they also note that the #1 issue is “blue screen of death” to which most tech supporters will say, “let’s reinstall the operating system.” That seems to be a solid answer, huh? Geez.
I agree with your service tag point. When I have had trouble with my old Powerbook (custom built, so to speak) I only had to enter my ID and it told me exactly what was in my book and then gave me only options for those parts. No guessing.
I didn’t even honestly know HP had customer support. I think if I worked for them I would just recommend people buy a new “SOHO computer.”