So, here’s the big question. Who helps the helpers when they need help?

You may have noticed a problem yesterday with our site, our forums, etc. The issue was not with our business but rather with our server. To read the exact issued statement from DreamHost, you can visit this webpage.

I am not writing today just to acknowledge a “water under the bridge” problem but rather to point out that even through the problem DreamHost displayed great customer service. Before we could even alert them to our problem the following email was in our inbox.

It would appear that a network file server (which is mounted by your web
server) had an issue with a bad backplane.
This was causing the file server to fail drastically and cause issues for
customers across your cluster.  Please accept my most humble aplogies for
this problem.  Keeping your sites up and running is rather important to us.
Our admin team is cleaning up a few straggling servers and all previously
affected sites and services (including mail) should be up again for the most
part.

I am also sorry that we had to use an impersonal canned message to respond
to this matter, but the scale of what happened and the amount of support it
generated called for it.  If you are still running into issues, please
contact support by replying to this message and one of our representatives
will be happy to help you get things resolved as quickly as possible.

Thanks!
Jason C.

In my opinion, that is a company that cares. Thank you DreamHost for helping us when we needed help!